FAQ

How do I track my order?
To track your order, login to your account. Once you are logged in, click View Order Status to find out the status of your order.
What if I paid for expedited shipping?
Expedited shipping means that the delivery of your package will be expedited, once it’s in the hands of the shipping carrier. It does not change the processing time for your order. We will send your package via your chosen method once your order is processed. If you need additional assistance with selecting a shipping method, please contact Customer Service via Live Chat.
What if I selected an item that is not in stock?
If your order includes an out-of-stock item, we may partial ship your order. Our policy is to partial ship any order above $75.
Who do I call if I have questions about my order?
If you need additional information regarding the status of your order, please contact our Customer Service team.
How do I cancel my order?
If you choose to not wait for your order to be processed, we understand. To cancel your order, please contact Customer Service via Live Chat.
What is an electronic cigarette?
An electronic cigarette, e-cig or e-cigarette is a combustion-free alternative to traditional tobacco cigarettes. V2 electronic cigarettes are made of two parts: the battery and the flavor cartridge. A heating element (called an atomizer) located inside the cartridge heats the flavored e-liquid, transforming it to rich, smooth vapor.
Who can use V2 products?
V2 products are intended for use by smokers of legal smoking age. V2 should not be used by children, pregnant or breast-feeding women, people with heart conditions, high blood pressure, diabetes or people taking medication for asthma or depression. This product is not sold for therapeutic use.
Can I use my e-cigarettes in places where smoking is banned?
Electronic cigarette regulations differ by state, county and retail property. While many places do permit use of an electronic cigarette where regular cigarettes are banned, other places have explicitly included e-cigs in smoking bans. The best way to determine whether e-cig use is permitted is to simply ask the location’s proprietor or local law enforcement.
Can I fly with my e-cigarette?
According to the TSA, electronic cigarettes are permitted in both your checked and carry-on luggage. While there is currently no federal mandate, use of an e-cig on board and aircraft has been banned by every major commercial airline carrier in the United States, both on the runway or during the flight. Charter and International carriers operate under a different set of rules and may allow the use of e-cigarettes.
How do I use my V2 Cig?
For a complete list of usage instructions, refer to your V2 User Manual. All V2 and V2 Pro User Manuals are available for download on the V2 Downloads page.
What is in the vapor?
We want you to know exactly what’s in e-liquid. That’s why V2 is one of the few companies to publish all eliquid ingredients online and provide customers with unique batch reports for their specific product. V2 eliquid products that contain nicotine are comprised of three primary ingredients: nicotine, food grade flavorings and propylene glycol (an FDA approved food additive used in everything from cake mixes to asthma inhalers). Zero nicotine products have the same composition, minus nicotine. To read more about the uses of Propylene Glycol click here. To see a detailed list of the ingredients used in V2 flavors, please visit our V2 Downloads Page.
What V2 flavor is most similar to my brand?
  • V2 Red has a similar flavor profile to the following traditional tobacco brands: Marlboro®1, Pall Mall®2, Winston®2, Basic®1, Lucky Strike®3, Doral®2 and Chesterfield®1.
  • V2 Sahara has a similar flavor profile to the following traditional tobacco brands: Camel®2, Kent®3, American Spirit®4, Merit®1, and many European cigarette varieties.
  • V2 Congress has a similar flavor profile to the following traditional tobacco brands: Parliament®1, Marlboro®1 Lights, Viceroy®3, Benson & Hedges®1, Merit®1, Kent®3, and L&M®1.
  • V2 Menthol has a similar flavor profile to the following traditional tobacco brands: Kool®2, Salem®2, Newport®5, Marlboro®1 Menthol, and Basic®1 Menthol.
What is the difference between the automatic and manual batteries?

Deciding between our automatic and manual batteries is an issue of personal preference. Some customers love the automatic, while others prefer the manual.

V2 automatic batteries operate the same way as a traditional cigarette. All you have to do is puff. When you puff you are activating the battery which powers the atomizer, in turn, producing vapor. Automatic batteries create the thickest vapor when primed. To do this, take a few short puffs and then a long slow puff. This will heat up the eliquid inside your cartridges and create the thickest possible vapor on subsequent puffs.

In contrast, the V2 manual battery has a small button which you must press to activate the atomization process. Like a stick shift car, manual batteries offer a greater level of control over the heating element inside the cartridge. To use a manual battery, press the button and puff. Pressing the button activates the battery, which then powers the atomizer to create vapor.

What strength should I buy?
V2 flavors are available in five strengths and we recommend ordering a few different strengths when you make your first purchase; that way, you can find the perfect strength for you. For additional help, take our short Getting Started quiz! The comparison below gives you a guide for choosing the right strength. 2.4% nicotine strength = the highest level of nicotine 1.8% nicotine strength = the next highest level of nicotine 1.2% nicotine strength = mid-level nicotine strength 0.6% nicotine strength = lowest nicotine level 0% nicotine strength = no nicotine The higher the nicotine content, the stronger the vapor taste and feel. If you’re still not sure which strength is right for you, please contact our helpful customer support team for assistance.
How long does one flavor cartridge last?
One V2 Classic flavor cartridge provides roughly 200 puffs. Our EX Cartridges provide about 400 puffs. How long a cartridge lasts depends on your smoking style. When a cartridge is empty, simply remove the old cartridge and replace it with a fresh one.
How do I use e-liquid?
V2 Platinum E-Lliquid can be used with our EX Blanks, a V2 Classic Blank Cartridge or the e-liquid cartridges for any V2 Pro vaporizer. For easy, step-by-step instructions on how to use e-liquid, refer to our V2 E-Liquid User Manual.
How long does a battery last?
The life of a battery between charges varies, depending on the size of the battery. The larger the battery, the longer it will last before needing to be recharged. A fully charged V2 Classic Standard Battery averages 4-5 hours between charges. For a breakdown of the average life of each type of V2 Battery, please refer to the diagram located at the bottom of the Batteries page.
Do I need to charge the battery the first time?
Yes. V2 rechargeable batteries are shipped with a 50% charge, but in order to get the best performance for the life of your battery, we recommend charging it fully before its first use. V2 Disposable batteries ship fully charged.
How do I know my battery is charging?
Your battery is charging when the LED turns red. When your battery is fully charged it turns to blue. With a sophisticated internal chip, the V2 Smart and Express Chargers charge your battery twice as fast! Incorporated smart features mean you never have to worry about overcharging!
What flavors can I get?
V2 offers a total of 12 delicious flavors to choose from.
  • Tobacco Flavors
    • V2 Red (American tobacco blend)
    • V2 Sahara (Turkish tobacco blend)
    • V2 Congress (refined tobacco blend)
  • Mint and Menthol Flavors
    • V2 Menthol (crisp cool menthol taste)
    • V2 Peppermint (sweet mint)
    • V2 Green Tea Menthol (smooth and refreshing)
  • Specialty Flavors
    • V2 Grape (sweet and juicy)
    • V2 Cherry (farm fresh cherry taste)
    • V2 Chocolate (creamy milk chocolate)
    • V2 Coffee (American doughnut house java)
    • V2 Vanilla (smooth, rich and sweet)
    • V2 Cola (crisp and sweet)
What is the Vape 4 Free Program?
Vape 4 Free is a points-based customer loyalty program. You can earn points for purchases, referrals and other actions. Points are easily redeemable for V2 products.. Go to the Vape 4 Free Page to learn more.
Where can I purchase V2 products?
V2 products are available online and in thousands of retail locations across the world. To find a retailer near you, please refer to our store locator.
Where can I see the status of my order?
If you have created an account with V2, you can check your order status at any time by simply clicking on “Account” and logging in with your information. The “Account” link can be found at top of every page. When your order ships, you will receive a confirmation email that contains your tracking number. If you do not receive your tracking number, you should check your spam folders thoroughly. If you are unable to find your tracking number, please contact our customer support team.
Where do you ship?
We have distribution centers both in the United States and abroad. If you have a destination address outside of the United States, click here to find the V2 Website that serves your region. Please note that we do not ship to US embargoed countries. For additional shipping information, please visit our Shipping Options page.
Can e-cigarettes help me stop smoking?
V2 products are not intended for use as a smoking cessation product. Electronic cigarettes are classified by the FDA as a tobacco product and are not approved for use as a smoking cessation product.
What is the FDA's Position on Electronic Cigarettes?
The FDA currently classifies electronic cigarettes as tobacco products and treats them as such. They are not approved by the FDA as a smoking cessation product.
What are the laws about e-cigarettes?
Electronic cigarettes are legal in the United States and most countries throughout the world. Some counties and/or states have enacted laws restricting the use of e-cigs usage in certain places, so we suggest you familiarize yourself with the laws in your area.

VMR Products, LLC d/b/a V2CIGS does not sell tobacco cigarettes and is in no way affiliated with, sponsored by or otherwise related to any tobacco cigarette manufacturer. The use herein of specific registered trademarks or brand names of tobacco cigarettes is solely for comparative purposes.

Endnotes:
1. Registered Trademark of Philip Morris USA. VMR Products, LLC is in no way affiliated with, sponsored by or otherwise related to Philip Morris USA.
2. Registered Trademark of R.J. Reynolds Tobacco Company. VMR Products, LLC is in no way affiliated with, sponsored by or otherwise related to R.J. Reynolds Tobacco Company.
3. Registered Trademark of British American Tobacco p.l.c. VMR Products, LLC is in no way affiliated with, sponsored by or otherwise related to British American Tobacco p.l.c.
4. Registered Trademark of Santa Fe Natural Tobacco Company. VMR Products, LLC is in no way affiliated with, sponsored by or otherwise related to Santa Fe Natural Tobacco Company.
5. Registered Trademark of Lorillard Tobacco Company. VMR Products, LLC is in no way affiliated with, sponsored by or otherwise related to Lorillard Tobacco Company.