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Customer Service Alert

Return Policy

V2 Cigs Guarantee

We are committed to service excellence in everything that we do. As your satisfaction is extremely important to us, we will do everything in our power to promptly address your needs. Please review the information below and contact V2 customer support if you have any questions or concerns.

V2 Starter Kits - 30 day money back guarantee:

This warranty applies only to retail orders placed on this website (if you purchased your kit from a physical retailer, please see your retailer for guarantee claims). We are so confident that you will be satisfied with your V2 product, that we offer a 100% money back guarantee on all of our Electronic Cigarette Starter Kits. If you are unsatisfied with your starter kit for any reason, we will refund your original purchase price in full—no questions asked! This offer excludes shipping costs paid at the time you placed your order.

To process a return:

  1. Login to your V2cigs.com account, using the username and password emailed to you when you placed your order.
  2. Click on the "completed orders" link. You will see a list of orders you have placed on this website.
  3. To the right of an order you will see the return items button. Click it!
  4. Complete the Return Request form and click submit.
  5. Ship the product to: 253A NE 73rd Street, Miami, Florida 33138 within 30 days of the original ship date. Please be sure to prominently display your Return ID on the outside of the package. This return ID was provided to you in your email confirmation at the time you submitted your online return request. If you did not receive this email, please contact our support department and we will be happy to look it up for you.

Please Note: Our 100% 30-Day Money Back Guarantee applies only to V2 Starter Kits in their original packaging; we do not offer refunds on Apparel, E-Liquids, Flavor Cartridges, Disposables or Holiday Bundles. Misused, damaged, or broken starter kits will not be refunded. All returned merchandise must be received in Miami within 30-days of the original purchase date. V2 Cigs does not refund any shipping costs unless products were shipped to you in error. We also do not pay the cost of shipping starter kits back to us. Please contact V2 customer service if you have any further questions.

V2 Batteries and Accessories, excluding Apparel, E-Liquids, Flavor Cartridges and Disposables, can be returned within 30 days of purchase subject to a 15% restocking fee. Misused, damaged or broken products will not be refunded.

Wholesale orders must be returned within 30 days of purchase and may be subject to a 20% restocking fee. Please contact your V2 sales representative for details. Misused, damaged or broken products will not be refunded.

The V2 Cigs return policy allows you to return your order which was purchased from our website within 30 days. Because we are the best electronic cigarette in the industry, we stand behind our e-cig products. For V2 electric cigarettes purchased from a physical retailer, please contact them for their return policy.