Whew! It’s hot today in Miami and we are having power outages.
Access to Customer Service will be intermittent throughout the day. We apologize for any inconvenience this is causing.
Please know that we’re working hard to get back online. Thank you for your patience.
V2 Cigs offers a variety of shipping options including Flat Rate and Expedited services. Our estimated shipping dates are based on several factors, including the destination address, the shipping option selected, and processing time needed to assemble items for shipment. Orders destined for APO/FPO, Hawaii, Alaska or Puerto Rico are not eligible for flat-rate shipping.
Delivery estimates are calculated by adding the processing time to the number of business days it takes a package to travel from us to your destination address based on the shipping speed you've chosen.
Orders placed after 6:00PM EST on Thursday with Flat Rate, Ground, Priority or 3 Day delivery services will not be fulfilled until Monday morning. Orders with Overnight shipping service placed on Friday after 3:00PM EST will not ship until Monday.
Located in Europe, India, Africa or the Middle East? Check out our international websites for faster delivery, affordable shipping and much more here.
Some countries restrict the importation of electronic cigarette products. V2 Cigs abides by the laws of the countries where we physically operate. We ship orders anywhere (excluding US embargoed countries). Failure to familiarize yourself with your own country's import laws may result in delays, seizures or non-arrival of your order. We are very experienced with shipping electronic cigarette products internationally and have successfully delivered our merchandise to over 100 nations. Unfortunately, no matter how experienced the shipper, delays and/or seizures can occur at the hands of National Customs services. These delays are beyond our control.
Unfortunately we are unable to assume responsibility if this package is unable to be delivered in your country. In the event the package is seized or destroyed we will be unable to issue a refund. It is for this reason we urge you to contact customs and request to have the package be returned to sender. Once we receive and process the returned package we will contact you in regards to issuing a refund minus the cost of shipping and any discounts used.
You can choose a faster shipping option (Ground, Priority, 3 Day, Overnight*) than our standard, Flat Rate shipping. Changing your shipping speed to a faster method will not change the processing time, but estimated delivery date should improve (subject to item availability).
To check the status of your order, log in to your V2 Cigs account, or track the package directly with the shipping provider using the tracking number we sent you at the time the shipment was made.
*Overnight shipping orders placed before 3:00PM EST are processed the same day.