We are committed to service excellence in everything that we do. As your satisfaction is extremely important to us, we will do everything in our power to promptly address your needs. Please review the information below and contact V2 customer support if you have any questions or concerns.
This warranty applies only to retail orders placed on this website (if you purchased your kit from a physical retailer, please see your retailer for guarantee claims). We are so confident that you will be satisfied with your V2 product, that we offer a 100% money back guarantee on all of our Electronic Cigarette Starter Kits. If you are unsatisfied with your starter kit for any reason, we will refund your original purchase price in full—no questions asked! This offer excludes shipping costs paid at the time you placed your order.
Please Note: Our 100% 30-Day Money Back Guarantee applies only to V2 Starter Kits in their original packaging; we do not offer refunds on Apparel, E-Liquids, Flavor Cartridges, Disposables or Holiday Bundles. Misused, damaged, or broken starter kits will not be refunded. All returned merchandise must be received in Miami within 30-days of the original purchase date. V2 Cigs does not refund any shipping costs unless products were shipped to you in error. We also do not pay the cost of shipping starter kits back to us. Please contact V2 customer service if you have any further questions.
V2 Batteries and Accessories, excluding Apparel, E-Liquids, Flavor Cartridges and Disposables, can be returned within 30 days of purchase subject to a 15% restocking fee. Misused, damaged or broken products will not be refunded.
Wholesale orders must be returned within 30 days of purchase and may be subject to a 20% restocking fee. Please contact your V2 sales representative for details. Misused, damaged or broken products will not be refunded.