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V2 is designed with you in mind. V2 is the leading e-cigarette brand, delivering genuine satisfaction with authentic flavors and unparalleled performance.
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V2 PRO® V2 PRO® is the world’s most advanced line of vaporizers, representing the ultimate in form and function.

V2 Pro Limited Warranty

The V2 Pro Limited Warranty is offered to original purchasers who have acquired their V2 Pro product from v2cigs.com or v2.com. If you purchased your V2 Pro product from a store, please return the product to that store.

We warrant that your V2 Pro product will be free from defects in material and workmanship under normal use and service for six months. The V2 Pro Limited Warranty applies only to V2 Pro electronic components. This warranty does not apply to Cartridges.

If your cartridge needs to be replaced, you MUST dispose of it yourself. DO NOT SEND ANY CARTRIDGES, NEW OR USED, TO V2 PRO. You will receive no compensation for returned cartridges and will be solely responsible for the cost of shipping. Any cartridges returned to V2 Pro will be immediately destroyed.

This warranty does not cover any defects or costs caused by:

  • modification, alteration, repair or service of this product by any persons or company other than v2cigs.com or v2.com;
  • physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the V2 Pro User Guide; or
  • any use of the product other than that for which it was originally intended (i.e. the use of unapproved accessories, like non-compatible V2 Pro chargers or power adapters).

Any express warranty not provided herein, and any remedy other than the warranty contained herein that might arise by interference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose. Replacement or repair of product is your exclusive remedy under this warranty.

The V2 Pro Limited Warranty is limited to a maximum of one (1) replacement on any given order. The item must be defective (this is not an exchange system), and will be replaced with an equal item from available inventory.

Subject to the above warranty, in the event that your V2 Pro device fails to operate satisfactorily, contact our customer service department for replacement instructions. You must speak with a customer service representative before sending your V2 Pro electrical components for replacement. Components sent without first contacting a representative will not be eligible for replacement.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. ANY EXPRESS WARRANTY NOT PROVIDED HEREIN, AND ANY REMEDY OTHER THAN THE WARRANTY CONTAINED HEREIN THAT MIGHT ARISE BY INTERFERENCE OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF THE FITNESS FOR A PARTICULAR PURPOSE. REPLACEMENT OR REPAIR OF PRODUCT IS YOUR EXCLUSIVE REMEDY UNDER THIS WARRANTY.

Should you have any questions regarding our Limited Warranty or need to request a replacement on an electrical component, please contact our Customer Service Department, toll-free at:

1-877-37-VAPOR (1-877-378-2767)